3 Common Issues With Shopify Websites and How to Fix Them

As one of the most popular e-commerce platforms, Shopify has enabled thousands of businesses to create an online store and sell products online.

You probably shop and buy online from Shopify platform websites on a regular basis. Marketers of all shapes and sizes use Shopify to build and grow their online businesses.

However, like any technology, Shopify is not without its challenges.

And, if you own or manage a Shopify website, you’re probably aware of some of these challenges.

In this article, we will explore three common issues with Shopify websites and provide solutions to help you resolve them.

Slow website speed

One of the most common issues with Shopify websites is slow website speed.

Slow website speed can lead to a poor user experience, which can ultimately result in lost sales. The speed of your website can be affected by various factors, such as the size of your images, the number of apps installed, and the complexity of your website design.

Solution: Optimize your website for speed

To optimize your website for speed, you can:

• Compress your images: Use a tool like TinyPNG to compress your images without losing quality.
• Remove unnecessary apps: Uninstall any apps that you’re not using or that are causing your website to load slowly.
• Simplify your website design: Use a simple and clean website design to reduce the load on your website.

Payment gateway issues

Another common issue with Shopify websites is payment gateway issues.

Payment gateway issues can occur due to various reasons, such as incorrect settings, unsupported payment methods, or issues with your payment provider.

Solution: Check your payment settings

To resolve payment gateway issues, you can:

• Check your payment settings: Ensure that your payment settings are configured correctly, and the payment methods you want to accept are enabled.
• Test your payment gateway: Use Shopify’s test mode to ensure that your payment gateway is working correctly.
• Contact your payment provider: If you’re still experiencing payment gateway issues, contact your payment provider for assistance.

Broken links

Broken links can be frustrating for website visitors and can negatively impact your search engine ranking. Broken links can occur due to various reasons, such as website redesigns, page deletions, or changes to your website structure.

Solution: Use a broken link checker

To fix broken links, you can:

• Use a broken link checker: Use a tool like Broken Link Checker to identify any broken links on your website.
• Redirect broken links: Create 301 redirects to redirect any broken links to relevant pages on your website.
• Update your sitemap: Ensure that your sitemap is up to date and that it includes all of your website’s pages.

We use Screaming Frog to check for broken links (it’s an industry standard). You can also use your Google Search Console if you have that set up.

Conclusion

As a Shopify website owner, you may encounter various challenges while running your online store.

Slow website speed, payment gateway issues, and broken links are just a few of the common issues that you may face. If you need help with these or other issues, we’d be happy to help.

By optimizing your website for speed, checking your payment settings, and using a broken link checker, you can resolve these issues and improve your Shopify website’s performance. Remember to regularly monitor your website’s performance and address any issues promptly to ensure a seamless user experience for your customers.

About Exo Media Group

Businesses in Tampa, across Florida and around the country rely on Exo Media Group to help them get more customers, increase sales and solve their marketing problems. Many of our clients have sought our services to help them build, manage and grow their Shopify sites. How can we help you?